Privacy Policy

BLUE OPEN WINDOW

Privacy Policy & Disclaimer

Last Updated: August 2026

PRIVACY POLICY

1. INTRODUCTION

Blue Open Window ("we," "us," "our," or "Amanda") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (blueopenwindow.wixsite.com/mysite) and when you engage our coaching services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services or website.

2. INFORMATION WE COLLECT

A. Information You Provide Directly

When you visit our website or contact us, you may provide information such as:

Name, email address, phone number
Date of birth (for age verification and intake purposes)
Information about your goals, experiences, and health history (via Intake Package)
Messages, communications, and correspondence with us
Payment information (processed securely through third-party payment processors)
Any other information you voluntarily provide

B. Information Collected Automatically

When you visit our website, we may collect limited technical information:

IP address
Browser type and version
Pages visited and time spent
Referring website
Device type

This information is collected through standard website analytics and does not personally identify you unless combined with other data.

C. Session-Related Information

During coaching sessions, we collect:

Session notes and observations
Information you disclose about your experiences, patterns, and goals
Progress notes and recommendations
Details about techniques used and your responses

All session information is strictly confidential (see Section 5).

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To provide coaching services and respond to your requests
To communicate with you about sessions, scheduling, and program updates
To improve our services and website
To process payments and send invoices
To comply with legal obligations
To contact you for follow-up or feedback (with your consent)
To send educational content related to NLP and coaching (only if you opt in)

We do NOT use your information to:

Sell or share your data with third parties for marketing
Create targeted advertising profiles
Disclose session content to anyone without written consent
Use your information for purposes unrelated to the services you've engaged

4. SHARING YOUR INFORMATION

We do not share your personal or session information with anyone except in the following limited circumstances:

A. With Your Written Consent

We will only share your information with third parties if you explicitly consent in writing. This includes testimonials, case studies, or referrals to other professionals.

B. When Required by Law

We may disclose information if required by law, regulation, court order, or governmental request. We will provide notice where possible.

C. Service Providers

We may share limited information with trusted service providers who assist us with:

Website hosting and maintenance (Wix)
Payment processing
Email communication
Scheduling and booking systems

These service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

D. Mandatory Disclosure

In limited circumstances, we are legally and ethically obligated to break confidentiality without your consent:

If you disclose intent to harm yourself or others
If there are reasonable grounds to believe a child is at risk of harm
If ordered by a court of law
If required under applicable Ontario or Canadian law

In these circumstances, we will take the least intrusive action necessary and, where possible, will inform you before disclosing.

5. CONFIDENTIALITY & SECURITY

A. Session Confidentiality

Everything you share with us in coaching sessions, through written communication, and in the Intake Package is held in strict confidence. Your information will not be disclosed to any third party without your written consent, except as outlined in Section 4.

B. Session Records

Session notes are stored securely and retained for a period of 7 years to ensure continuity of care and comply with professional standards. After 7 years, records are securely destroyed.

C. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

Secure password protection on client files
Encrypted communication where applicable
Limited access to client information (Amanda only)
Secure storage of physical documents (if applicable)

D. Limitations

While we implement security measures, no system is completely secure. We cannot guarantee absolute security of your information. You use our services and share information with us at your own risk, though we take every reasonable precaution to protect your privacy.

6. YOUR RIGHTS

A. Access to Your Information

You have the right to request access to the personal and session information we hold about you. Submit requests in writing to blueopenwindow@gmail.com.

B. Correction

You have the right to request correction or update of inaccurate information. We will make corrections promptly.

C. Withdrawal of Consent

You may withdraw consent for non-essential information sharing at any time by contacting us in writing. This does not affect the lawfulness of processing based on consent before withdrawal.

D. Right to be Forgotten

Upon request, we will delete personal information in our possession, subject to legal obligations to retain certain records. Deletion of session records may affect continuity of care and cannot be completed mid-program.

7. COOKIES & WEBSITE TRACKING

Our website may use cookies and similar technologies to:

Remember your preferences
Analyze website usage
Improve user experience

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

Third-Party Analytics

Our website may use analytics services (such as Google Analytics) to track website traffic. This data is aggregated and does not personally identify you. You can opt out through your browser settings or the service provider's opt-out tools.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites and resources. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

9. RETENTION OF INFORMATION

A. Website Information

Information collected through website contact forms is retained for 3 years or until the purpose is fulfilled, whichever is longer.

B. Session Records

Session notes and client files are retained for 7 years from the last session date, in compliance with professional coaching standards. After 7 years, records are securely destroyed.

C. Payment Information

Payment records are retained as required by tax law (7 years for business records in Canada). Payment details are not stored by us; they are processed through secure third-party payment processors.

10. CHILDREN'S PRIVACY

Blue Open Window services are available to minors (ages 8 and up) with parental or guardian consent. For minors, we:

Collect minimal information
Obtain written parental consent before services begin
Store parental/guardian contact information
Maintain the same confidentiality standards as for adults
Report to parents/guardians as outlined in our coaching agreement

We do not knowingly collect information from children under 8 without parental consent. If we become aware of such information, we will delete it promptly.

11. CONTACT & PRIVACY INQUIRIES

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Blue Open Window
Email: blueopenwindow@gmail.com
Location: Barrie, Ontario, Canada

We will respond to privacy inquiries within 30 days.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

DISCLAIMER

1. NATURE OF SERVICES

Blue Open Window provides NLP life coaching, clinical hypnosis, and Quantum Time Technique (QTT) services. These services are educational and developmental in nature and do not constitute psychotherapy, counselling, medical treatment, or regulated health services under the Regulated Health Professions Act (Ontario) or any other applicable legislation.

Amanda is a certified NLP Life Coach and Clinical Hypnotist. She is not a licensed therapist, psychologist, psychiatrist, physician, or regulated healthcare provider.

2. WHAT THESE SERVICES ARE

NLP Life Coaching is a form of personal development coaching that uses Neuro-Linguistic Programming techniques to help clients identify and shift patterns, beliefs, and strategies. It is forward-focused and action-oriented.

Clinical Hypnosis is a state of focused attention and relaxation in which the conscious mind relaxes and the unconscious mind becomes more receptive to positive suggestion and change. It is used to support shifts in habit, belief, emotional response, and behavior.

Quantum Time Technique (QTT) is a content-free coaching process for releasing stored negative emotions from the timeline. It works at the unconscious level without requiring disclosure of specific past experiences.

3. WHAT THESE SERVICES ARE NOT

These services do NOT constitute:

Psychotherapy, counselling, or mental health treatment
Diagnosis or treatment of any physical, psychological, or psychiatric condition
Medical, psychiatric, psychological, nutritional, legal, or financial advice
A substitute for professional medical, psychiatric, therapeutic, or legal care
Crisis intervention or emergency mental health services
Treatment for severe mental illness, active psychosis, or acute psychiatric conditions

4. NO MEDICAL CLAIMS

Nothing communicated within coaching or hypnosis sessions constitutes medical advice. We do not diagnose, treat, cure, or prevent any disease or medical condition. If you have a medical or psychiatric concern, please consult a licensed healthcare provider.

5. ASSUMPTION OF RISK

By engaging our services, you acknowledge and accept that:

Participation in coaching, hypnosis, and related techniques involves inherent risks
You may experience emotional responses, memories, or physical sensations
You may experience temporary discomfort or emotional processing
Results are not guaranteed and vary by individual
Outcomes depend significantly on your willingness to engage, follow suggestions, and complete between-session work
Your situation may not change or may temporarily feel more challenging before improvement occurs

You voluntarily assume all such risks.

6. LIMITATION OF LIABILITY

Blue Open Window's total liability to any client for claims arising from services rendered shall not exceed the total amount paid by the client for the specific session or package giving rise to the claim. Blue Open Window shall not be liable for indirect, consequential, incidental, special, or punitive damages.

7. RELEASE OF LIABILITY

By signing our Coaching Agreement and Informed Consent forms, you release, discharge, and hold harmless Amanda and Blue Open Window from any and all claims, demands, damages, losses, costs, or expenses (including legal fees) arising from your participation in coaching or hypnosis sessions, whether caused by negligence or otherwise, to the fullest extent permitted by law.

8. INFORMED CONSENT

By engaging our services, you confirm that:

You have read and understood this Disclaimer, the Privacy Policy, and the Coaching Agreement
You understand the nature, scope, and limitations of the services offered
You have disclosed all relevant health information and circumstances
You are not in acute crisis or mental health emergency
You have not been pressured, coerced, or misled into services
You enter into this agreement of your own free will in full possession of mental faculties
You are at least 18 years of age (or have parental consent if under 18)

9. MENTAL HEALTH CRISIS & EMERGENCIES

Blue Open Window is not a crisis service.

If you are experiencing suicidal thoughts, thoughts of harming yourself or others, severe anxiety, panic, or mental health emergency, please do not contact us. Instead, immediately contact:

Crisis Services Canada: 1-833-456-4566 (24/7)
Barrie Mobile Crisis Team: 705-728-5044
Emergency: 911

If you arrive at a session in acute crisis, we will support you in connecting with appropriate emergency services and will postpone the session.

10. CURRENT TREATMENT DISCLOSURE

If you are currently under the care of a therapist, psychiatrist, psychologist, or other healthcare provider, please disclose this to us. We will coordinate with your existing care to ensure alignment. In some cases, we may request a brief note of clearance from your healthcare provider before proceeding.

11. CONTRAINDICATIONS FOR HYPNOSIS

Hypnosis may not be appropriate for individuals with:

Schizophrenia or active psychosis
Certain personality disorders
Severe dissociative disorders
Uncontrolled seizure disorders
Active substance abuse

If you have any of these conditions, inform us immediately. We will assess whether services can be adapted or whether referral to another provider is more appropriate.

12. SEVERABILITY

If any provision of this Disclaimer is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed, and this Disclaimer shall otherwise remain in full force and effect.

13. GOVERNING LAW

This Privacy Policy and Disclaimer are governed by the laws of the Province of Ontario and the applicable laws of Canada. Any disputes arising shall be resolved in the courts of Ontario.

14. CHANGES TO THIS DISCLAIMER

We reserve the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of modified terms.

15. ACKNOWLEDGMENT

By using this website or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and Disclaimer in their entirety.

For questions or concerns:

Email: blueopenwindow@gmail.com
Location: Barrie, Ontario, Canada
Website: blueopenwindow.wixsite.com/mysite

Last Updated: August 2026

END OF PRIVACY POLICY & DISCLAIMER