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BLUE OPEN WINDOW

Accessibility Statement

Last Updated: August 2026

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OUR COMMITMENT TO ACCESSIBILITY

At Blue Open Window, we believe that everyone deserves access to coaching and support without barriers. We are committed to creating an inclusive, welcoming environment where all people feel safe, respected, and fully supported. Accessibility is not an afterthought—it is central to who we are and how we work.

I hold training in the Accessibility for Ontarians with Disabilities Act (AODA) and am dedicated to meeting and exceeding accessibility standards under Ontario law. This commitment extends across all aspects of our work: our physical space, our digital presence, our communication, and our coaching practice.

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PHYSICAL SPACE ACCESSIBILITY

Our coaching studio in Barrie is fully accessible and designed with everyone in mind:

Parking & Entry

  • Accessible, wheelchair-accessible parking spaces

  • Level entry to the building

  • Clear, well-lit pathways

  • Easy-to-locate entrance

Studio Space

  • Fully accessible private coaching room

  • Wide doorways and spacious layout

  • Wheelchair-accessible positioning and maneuvering room

  • Comfortable seating with multiple options

  • Climate-controlled environment

Washroom Facilities

  • Fully accessible washroom with grab bars

  • Accessible sink and fixtures

  • Appropriate clearance for wheelchairs and mobility devices

  • Private, clean facilities

Additional Accommodations

  • Soft, adjustable lighting to accommodate sensory sensitivities

  • Sound machine for privacy and acoustic comfort

  • Quiet, distraction-free environment

  • Accessible water and refreshments

  • Quiet waiting area
     

DIGITAL & VIRTUAL ACCESSIBILITY

We offer flexible session options to meet your needs:

Remote Sessions via Zoom

  • All coaching services available via secure video conferencing

  • No travel required

  • Flexible scheduling to accommodate various time zones and accessibility needs

  • Screen-sharing and visual aids available

  • Closed captioning available upon request

Website Accessibility

  • Our website is designed to be user-friendly and accessible to people using screen readers and assistive technologies

  • Clear navigation and logical structure

  • High contrast text for readability

  • Adjustable font sizes

  • Mobile-friendly responsive design

  • If you experience any barriers to accessing our website, please contact us
     

COMMUNICATION ACCESSIBILITY

We are committed to clear, accessible communication:

Before & During Sessions

  • We discuss and accommodate any accessibility needs during the Discovery Call

  • We provide information in alternative formats upon request (large print, electronic format, etc.)

  • We speak clearly and plainly, avoiding jargon where possible

  • We offer written summaries or notes from sessions

  • We are patient and flexible with communication preferences

Language & Literacy

  • Our website and materials use plain language

  • We avoid technical jargon or explain it when necessary

  • We welcome questions and encourage you to ask for clarification

  • We can accommodate learning disabilities and different cognitive styles

Hearing & Visual Accessibility

  • We can arrange interpreters or real-time captioning for sessions upon advance notice

  • We can provide materials in large print or electronic format

  • Visual aids and written information are used throughout coaching

  • We are experienced working with clients who are deaf, hard of hearing, blind, or have low vision
     

COACHING PRACTICE ACCESSIBILITY

Blue Open Window is designed to be accessible to people with various disabilities and access needs:

Neurodiversity

  • We work with neurodivergent clients including ADHD, autism, dyslexia, and other learning differences

  • Our coaching approach is adapted to different cognitive and processing styles

  • We understand that neurodivergent brains work differently—not worse, just differently

  • We provide clear structure, written information, and multiple ways to understand concepts

Mental Health & Psychiatric Disabilities

  • We are trained to work alongside mental health conditions

  • Our content-free approach respects boundaries around trauma and sensitive topics

  • We coordinate with your existing mental healthcare providers

  • Sessions can be structured to accommodate anxiety, PTSD, depression, and other conditions

Physical Disabilities & Chronic Illness

  • We understand chronic pain, fatigue, and mobility limitations

  • Sessions can be adjusted for energy levels and physical needs

  • Zoom sessions accommodate those who cannot travel

  • We are flexible with scheduling and pacing

Invisible Disabilities

  • We recognize that disabilities are not always visible

  • We do not require disclosure or proof of disability

  • We accommodate access needs without judgment or questioning

  • Your word about your needs is enough
     

ACCESSIBILITY FEATURES & ACCOMMODATIONS

Available Upon Request

  • Extended session lengths to accommodate processing time or fatigue

  • Scheduled breaks during sessions

  • Written agendas and session outlines provided in advance

  • Session recordings or audio copies (with your permission)

  • Detailed notes and summaries after each session

  • Simplified or expanded explanations of concepts

  • Visual aids, diagrams, or written materials

  • Flexibility in session format (in-person, Zoom, phone)

  • Adjusted lighting, temperature, or noise levels

  • Priority scheduling for clients with specific needs

  • Advance notice of any changes to routine or scheduling
     

ACCESSIBILITY DURING DISCOVERY CALL

Your Discovery Call is an opportunity to discuss any accessibility needs:

We Ask About:

  • Physical accessibility needs (parking, building access, washroom access)

  • Mobility or positioning needs

  • Sensory sensitivities (light, sound, touch, smell)

  • Communication preferences

  • Cognitive or processing accommodations

  • Mental health or psychiatric needs

  • Neurodivergent traits or differences

  • Technology preferences or limitations

  • Any other barriers you've experienced

We Will:

  • Listen without judgment

  • Accommodate your needs

  • Adapt our approach as needed

  • Check in throughout the program

  • Make adjustments if something isn't working

No access need is too much to ask. We are here to support you.
 

ACCESSIBILITY OF INFORMATION

About Our Services

  • This website includes a plain-language explanation of what coaching is and how it works

  • Our Intake Package is available in large print, electronic format, or simplified versions upon request

  • We explain everything we do in clear language

  • We welcome questions about any aspect of the program

Privacy & Confidentiality

  • Our Privacy Policy is available in simplified language upon request

  • We explain confidentiality in clear terms

  • You can request a summary of key privacy points in writing

Pricing & Accessibility

  • We offer transparent, clear pricing with no hidden fees

  • We discuss payment options during the Discovery Call

  • We are open to discussing accessibility-related financial needs (not everyone has the same access to resources)
     

REPORTING ACCESSIBILITY BARRIERS

If you experience any barriers to accessing our services, information, or website, please let us know immediately. We want to know so we can fix it.

Contact Us:

Email: blueopenwindow@gmail.com
Phone: [Your phone number]
Location: Barrie, Ontario, Canada

Please Include:

  • What barrier you experienced

  • When and where it occurred

  • What would help make it accessible

  • Any other relevant details

We will respond within 5 business days and work with you to resolve the issue.
 

ACCESSIBILITY OF OUR WEBSITE

Our website is designed to be accessible to people using assistive technologies. We are committed to meeting Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessible Features:

  • Semantic HTML structure for screen readers

  • Alt text for images

  • Descriptive link text

  • Logical heading hierarchy

  • Color contrast that meets accessibility standards

  • Keyboard navigation support

  • Responsive design for mobile devices

  • Readable font sizes and line spacing

Known Issues & Workarounds:

If you encounter any barriers while browsing our website, please contact us. In the meantime, you can:

  • Use your browser's zoom function to enlarge text

  • Adjust your browser's color or contrast settings

  • Use a screen reader or other assistive technology

  • Contact us for an alternative format of any information
     

FEEDBACK & CONTINUOUS IMPROVEMENT

Accessibility is an ongoing commitment. We regularly review and improve our practices, physical space, digital presence, and coaching approach.

We Welcome Your Feedback

  • Your feedback helps us improve

  • You can share feedback anonymously if you prefer

  • We take all accessibility concerns seriously

  • We are committed to making changes based on your input
     

ACCOMMODATIONS ARE STANDARD, NOT SPECIAL

At Blue Open Window, accessibility accommodations are not "special requests" or add-ons. They are a standard part of how we work. Every client has access needs—some are visible, some are invisible. We meet you where you are.

This means:

  • You do not need to justify your access needs

  • You do not need to disclose your diagnosis

  • You do not need to prove your disability

  • You do not need to feel like a burden

  • Your needs are normal and valid
     

ACCESSIBILITY & SAFETY

Feeling safe and welcome is essential for our work together. Accessibility is part of creating that safety.

When you feel physically comfortable, respected, and fully included:

  • You can be more present

  • Your nervous system can relax

  • Real change becomes possible

This is why accessibility matters so much to us. It is not separate from the coaching work—it is part of it.
 

TRAINING & EXPERTISE

I hold formal training in the Accessibility for Ontarians with Disabilities Act (AODA) and am knowledgeable about:

  • Ontario accessibility legislation and requirements

  • Universal Design principles

  • Accessibility accommodations and best practices

  • Neurodivergence and neurodivergent-affirming coaching

  • Mental health disabilities and psychiatric conditions

  • Physical disabilities and chronic illness

  • Working with people who are deaf or hard of hearing

  • Working with people who are blind or have low vision

  • Trauma-informed and accessibility-informed practice
     

CONTACT & QUESTIONS

If you have questions about accessibility, want to discuss your access needs, or need to report a barrier:

Email: blueopenwindow@gmail.com
Phone: [Your phone number]
Location: Barrie, Ontario, Canada
Website: blueopenwindow.wixsite.com/mysite

We are here to support you. Your accessibility is our priority.
 

COMMITMENT STATEMENT

Blue Open Window is committed to:

  • Creating a fully accessible physical and digital environment

  • Meeting or exceeding AODA and accessibility standards

  • Listening to and implementing feedback

  • Continuously improving our accessibility practices

  • Treating accessibility as essential, not optional

  • Welcoming people of all abilities, disabilities, and access needs

  • Creating a space where everyone feels safe, respected, and included
     

We believe that accessibility is a fundamental right, not a luxury. We are honored to serve you.

© Blue Open Window. All rights reserved.

Last Updated: August 2026

For the most current accessibility information, please contact us.

A Note About Blue Open Window Services

Blue Open Window provides NLP life coaching, clinical hypnosis, and Quantum Time Technique (QTT) services. These services are educational and developmental in nature and do not constitute psychotherapy, counselling, medical treatment, or regulated health services. I am a certified NLP Life Coach and Clinical Hypnotist, not a licensed therapist, psychologist, or physician.

If you are currently in therapy or under psychiatric care, please let me know. My work can complement that care, but it does not replace it.

Confidentiality: Everything you share with me in sessions, documents, and emails is held in strict confidence. Your privacy is fundamental to this work. I do not share your information with any third party without your written consent, except as required by law. See your Intake Package for full details on confidentiality and mandatory disclosure.

Mental Health Crisis: If you are experiencing suicidal thoughts, thoughts of harming yourself or others, or a mental health emergency, please contact Crisis Services Canada (1-833-456-4566) or call 911. Blue Open Window is not a crisis service.

 

Est. 2026 Blue Open Window 

 

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